- Overview
This document provides official contact and support information for users accessing Casumo Casino from Canada. It sets out the available communication channels, applicable procedures, corporate registration details, and the responsibilities of both the user and Casumo Casino in the context of support interactions.
Casumo Casino operates its Canada-facing service through the en-ca section of casumo.com. Users located in the province of Ontario are directed to a separate regional access point at restricted.casumo.com/on, which reflects the distinct regulatory framework applicable to that province.
2. Available Contact Channels
2.1 Email Support
The primary contact email address for Casumo Casino customer support is:
This address is the official channel for all user inquiries, including account-related questions, technical issues, responsible gaming requests, and general support matters. This email is referenced across official Casumo Casino pages, including the general contact page, the Canada FAQ, the Ontario regional page, and support documentation.
Users should include their registered account username or email address when submitting a request to allow the support team to locate the relevant account without delay.
2.2 Live Chat
Casumo Casino provides a live chat function accessible directly through the website. Users can initiate a chat session by selecting the help button available on the site interface. Live chat is operated by Casumo support staff, referred to internally as Casumo Ambassadors.
Live chat is available 24 hours a day, 7 days a week, including weekends and public holidays. This channel is intended for real-time assistance with account queries, access issues, and other time-sensitive matters.
2.3 No Telephone Support
Casumo Casino does not publish a telephone support number. All user communication is handled through the email and live chat channels described above.
- Support Availability
Support channel availability is as follows:
Channel - Availability - Contact Detail
Email - 24/7 - [email protected]
Live Chat - 24/7 - Via help button on site
Telephone - Not available - N/A
Response times for email inquiries may vary depending on the nature and volume of requests. Live chat is the recommended channel for matters requiring immediate attention.
- Scope of Support
Casumo Casino support staff are authorised to assist with the following categories of inquiry:
- Account access and verification matters
- Identity and document submission queries
- Responsible gaming requests, including self-exclusion and account limits
- Technical issues related to site access
- General questions about account terms and conditions
- Requests related to account closure
Support staff are not authorised to override regulatory requirements, waive verification obligations, or modify account terms outside of established procedures.
- Responsible Gaming Contact
Users who require assistance related to responsible gaming, including requests to set deposit limits, cooling-off periods, or self-exclusion, should contact Casumo Casino via email at [email protected] or through the live chat function.
Casumo Casino acknowledges that gambling can be addictive and directs users to play responsibly. Users seeking external support may refer to recognised responsible gaming organisations. The resource rgf.org is referenced in Casumo Casino’s official support documentation as an external support reference.
Responsible gaming requests are treated as priority matters and are processed in accordance with applicable regulatory requirements.
- Corporate and Registered Address Information
Casumo Casino is operated by Casumo Services Limited, a company registered in Malta. The registered corporate address is:
Casumo Services Limited
The Unicorn Centre
Triq il-Uqija
Swieqi, SWQ 2335
Malta
For Canadian users, the operational office address referenced in Casumo Casino’s official FAQ documentation is:
Suite 5B
Watergardens 1
Gibraltar
These addresses are provided for formal correspondence and regulatory reference purposes. General user support inquiries should be directed to the email and live chat channels listed in Section 2 of this document.
- Ontario-Specific Access
Users located in the province of Ontario are subject to a separate access framework. The Ontario-specific page is accessible at restricted.casumo.com/on. The contact email [email protected] applies equally to Ontario-based users for all support inquiries.
Users in Ontario are advised to review the terms and conditions applicable to their jurisdiction prior to submitting support requests, as certain account procedures may differ from those applicable to users in other Canadian provinces.
- Age Requirement
Access to Casumo Casino is restricted to individuals who are 19 years of age or older. This requirement applies to all users in Canada. Support staff are not authorised to process account registrations or assist with account access for individuals who do not meet this age requirement.
- User Obligations When Contacting Support
When contacting Casumo Casino support, users are required to:
- Provide accurate account identification information
- Submit truthful descriptions of the issue or request
- Cooperate with any verification steps required by the support team
- Refrain from submitting duplicate or abusive communications
Failure to comply with these obligations may result in delays in processing the request or, in cases of abusive conduct, suspension of support access.
- Document Status
This document reflects contact and support information as published on official Casumo Casino pages at the time of drafting. Users are advised to verify current contact details directly through casumo.com, as operational details may be updated by Casumo Casino at any time without prior notice.