1. Purpose and Scope
This policy applies to all users of Casumo Casino services accessed via casumo.com/en-ca. The responsible gaming framework is intended to support control over gambling activity and to provide access to assistance if difficulties arise. Internally and publicly, this framework may be referred to as “Play Okay” or “Responsible Gaming.”
All account holders are subject to the rules and procedures described in this document. By using the service, you acknowledge responsibility to gamble within your means and to use the controls made available.
2. Age Restriction and Verification
The service is intended solely for individuals who are at least 19 years of age. Underage persons are not knowingly permitted to register or gamble.
During account registration and at intervals thereafter, identity documents may be requested to verify age and identity. Failure to provide requested verification may result in account suspension or closure.
3. Account Controls and Limits
The service provides the following account controls to help manage gambling activity.
3.1 Deposit Limits
You may set daily, weekly, or monthly deposit limits on your account. Once a limit is applied, deposits that exceed the selected threshold within the relevant period are not permitted.
Requests to increase a deposit limit are subject to a cooling-off period before taking effect. Requests to decrease a deposit limit take effect immediately.
3.2 Loss Limits
You may set daily, weekly, or monthly loss limits. A loss limit restricts the net amount that can be lost within the selected time frame. Once the loss limit is reached, further wagers will not be accepted until the period resets.
3.3 Session Limits
Session limits allow you to define the maximum duration of a single login session. When the time limit expires, you will be logged out automatically.
3.4 Reality Checks
Reality checks are periodic notifications that display the duration of the current session and the net win or loss for that session. The frequency of these reminders can be configured in the account settings.
4. Time-Out and Self-Exclusion
4.1 Time-Out
You may request a temporary break from your account for a minimum period of 24 hours. During a time-out, access to the account, including login, deposits, and wagering, will be disabled.
Time-outs can be set for periods ranging from 24 hours to several weeks. Once activated, a time-out cannot be reversed until the selected period has expired.
4.2 Self-Exclusion
Self-exclusion allows you to close your account for a minimum period of six months. During self-exclusion, the account will be locked and marketing communications will not be sent.
Self-exclusion requests are processed as soon as possible and cannot be reversed before the exclusion period ends. To request self-exclusion, contact the support team or use the account closure option in the account settings.
If you self-exclude, you must not attempt to open a new account or use another person’s account to access the service. The company maintains internal controls intended to prevent excluded users from re-registering.
5. Support and External Resources
If you are concerned about your gambling habits or require assistance, you are encouraged to contact the support team at [email protected]. Support personnel can assist with the application of limits, initiation of a time-out, or arrangement of self-exclusion.
The following external organizations are also available for confidential support:
- GambleAware (gambleaware.org)
- Gambling help services available in your province
These organizations provide free counselling, information, and referral services for individuals affected by problem gambling.
6. Monitoring and Intervention
Account activity is monitored for patterns that may indicate gambling-related harm. If concerning behavior is identified, the company may contact you to offer support, recommend the use of account controls, or require a break from gambling.
In some cases, mandatory limits may be imposed or the account may be suspended pending further review. Monitoring procedures are conducted in accordance with applicable gaming regulations and internal safer gambling policies.
7. Fairness and Randomness
All casino games offered by Casumo Casino use independently tested random number generators (RNGs) to support fair and unpredictable outcomes. A fairness statement is published at casumo.com/en-ca/fairness-statement, describing the testing and certification processes applied to the games.
Responsible gaming includes transparency regarding game mechanics and odds. Game outcomes are not manipulated, and all results are determined by certified RNG systems.
8. Marketing and Communication Controls
You may opt out of promotional communications at any time by adjusting your account preferences or by contacting the support team. If you are self-excluded, marketing communications will not be sent for the duration of the exclusion.
Marketing materials are not sent to individuals who have requested exclusion or who have closed their accounts due to gambling-related concerns.
9. Regulatory Compliance
Casumo Casino operates under licenses issued by the Alcohol and Gaming Commission of Ontario (AGCO) for players located in Ontario, and under the Gibraltar Gambling Commissioner (Remote Gaming Licences no. 126 and 127, issued to Jocularis Ltd) for other Canadian jurisdictions.
Responsible gaming policies are designed to meet the standards set by these regulators. The company cooperates with regulatory authorities and third-party organizations to promote safer gambling and to prevent gambling-related harm.
10. Amendments
This policy may be updated from time to time to reflect changes in regulation, best practices, or the service offering. Material changes will be communicated via email or account notification where appropriate. Continued use of the services after a policy update constitutes acceptance of the revised terms.
11. Contact Information
For questions about this policy, to request assistance with account controls, or to initiate self-exclusion, contact:
Email: [email protected]
The support team is available to assist with responsible gaming tools and to provide information about external support resources.